By signing the Work Order or submitting payment to Appliances Giants (hereinafter “we”, “our” and/or “Appliances Giants”) you (hereinafter “you”, “your” and/or the “Customer”) agree and accept the terms of the Work Order and the following terms and conditions (“General Terms and Conditions of Service”).
The General Terms and Conditions of Service will apply to any services performed and/or goods provided 3rd party servicer referred by Appliances Giants.
It is your responsibility to familiarize yourself with these General Terms and Conditions of Service prior to allowing a 3rd party servicer referred by Appliances Giants to commence work. Allowing a 3rd party servicer to commence service constitutes acceptance of the Work Order and the General Terms and Conditions of Service as detailed herein, even if you are not the owner of the subject property or appliances.
Related: Privacy Policy.
1. We charge a non-refundable Service Call Fee (“SCF”) for all non-warranty visits to the Customer’s residence or business. The exact amount of the SCF depends on the service area and will be specified in the initial Work Order (invoice) provided to the Customer prior to any work being performed. The SCF covers costs incurred by Appliances Giants for advertisement and other expenses required to make an appointment with the 3rd party service technician. By accepting the Work Order, you acknowledge and agree:
2. When diagnosing, new breakdowns are possible that cannot be prevented. For example, you may have reported that your dishwasher was noisy, and when turned on by 3rd party servicer, the control board may break. Appliances Giants takes no responsibility or liability for an appliance that incurs an additional breakdown (in this case, the control board) during the diagnostic process.
3. We charge Cancellation fee of $40 in case if Customer cancels a diagnostic visit one hour before the timeframe of the appointment.
4. In case of the diagnostic did not detect any problems, customer have right for second diagnostic for the same appliance and same problem in 30 days period from the date of appointment. SCF should be paid in full.
1. Repair estimates are determined and provided by the independent service provider who performs the diagnostic service. Service providers are solely responsible for determining the scope of work and repair pricing. Appliances Giants does not determine or control the pricing of repair services. The platform may display suggested pricing guidelines for informational purposes only. The estimate section of the Work Order summarizes the costs for the parts and services we estimate are required to repair your appliance(s) (the “Estimate”). By accepting the Work Order, you acknowledge that you agree to the terms of the Estimate and the agreed-upon scope of work. If applicable, sales tax is included in the Estimate. You also acknowledge that the Estimate is an estimate and that the total repair cost may exceed the Estimate. If the total price exceeds the Estimate, then Appliances Giants and 3rd party servicer will not do the work unless it obtains consent from you; if support is provided, then that will increase the total due under the Estimate. The Estimate is valid for 30 days from sending date.
1. Payment is due and will be collected upon completion of the services unless Appliances Giants agrees in writing to different terms. Payment can be made by credit card, check and also online (Invoice Link). Any dishonored check or bank draft will be charged a processing fee of $50.00.
2. If paying by credit card, you authorize Appliances Giants to charge the applicable card supplied to pay all fees you permit us to process. The card provided will be kept on file and will remain in effect until the account’s expiration for the applicable card. You may revoke this authorization by submitting a written request to Appliances Giants, provided there is no debt under any agreements with Appliances Giants. You agree to pay the cost for any returned or challenged payments.
3. If we incur any costs, expenses, or fees, including reasonable attorney’s fees and professional collection services fees, in connection with the collection or payment of any amounts due to us, you agree to reimburse us for all such costs, expenses, and prices. Past due amounts shall bear interest at the annual rate of 18%, or the maximum otherwise allowed by law, whichever is less.
4. In the case where Customer chooses Appliances Giants and 3rd party servicer to perform the repairs based on the diagnostic assessment, Customer is required to make an advance payment (The Deposit) equal to the sum of parts and the Diagnostics Fee, but not less than 50% of the total amount of the invoice.
5. If the Customer refuses a repair after the necessary part was already ordered, there are two options:
Backorder parts can not be returned and must be provided to the customer based on Payment terms and collection costs Section 5a.
6. If the Customer does not request to leave used parts in writing before the repair, any replaced removed parts shall be deemed recycled and will no longer be available for return to the Customer, except if the 3rd party servicer cannot provide this service.
7. Deposits (special orders). If Customer approves repair requiring parts, a Deposit is due equal to parts + SCF (but not less than 50% of the invoice). For special order / electrical boards / custom / backorder parts, the Deposit is non-refundable once the order is placed.
1. If after we repair an appliance, it does not fulfill its primary function (e.g., if a refrigerator does not cool, a washer does not wash, etc.). You will be entitled to a refund of what you paid us for labor so long as you notify us within 3 days of our completion of the work by email and 3rd party servicer or other authorized party confirms the fact of the prime function issue.
2. The warranty for parts includes the standard limited parts warranty to replace defective parts covered under such warranty, exclusive of labor. For repairs and services provided by us, we warrant to you that the repairs and services we provide to you will be free from defects in workmanship. Our warranty for labor is 30 days, for parts 90 days determined by the repair date or service.
3. Please note that the parts and labor warranties provided by Appliances Giants are limited to parts that Appliances Giants repaired only. The preceding warranties do not apply in any manner to the following:
Additionally, Appliances Giants shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed to Appliances Giants. Should Customer claim Appliances Giants has not met the warranty provided for herein, Customer must provide an invoice from a third-party appliance servicer evidencing such claim for Appliances Giants’s consideration. Customer’s interference with any service or repair and/or Customer’s failure to allow Appliances Giants to fulfill its warranty obligations shall breach this Agreement. Appliances Giants’s remedies for such breach shall include, but not be limited to, ceasing all services and/or repairs. In all such cases, the total value of the Estimate and/or Service Fee shall be due immediately to Appliances Giants.
> THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMER AND CANNOT BE ASSIGNED.
1. APPLIANCES GIANT SHALL NOT BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THIS AGREEMENT. APPLIANCES GIANT LIABILITY FOR DAMAGES IS LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER.
1. All electronic boards have a category of “Core charge.” After the installation of the new board, the old part will be shipped to the manufacturer. The amount of the core charge is not included in the invoice. If Appliances Giants cannot recoup the region, the Customer has to pay the Core charge (minimum $60).
1. Please carefully read this provision, which applies to any dispute between you and Appliances Giants and its affiliates.
2. If you have a concern or dispute, please send a written notice describing it and your desired resolution to [email protected]
3. If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and Appliances Giants is intended to be governed by the laws of California and is intended to be as broad and inclusive as is permitted by the laws of California, and that if any portion of it is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.
1. You may purchase floor protection for $150 to provide absolute protection if damage to your floor is directly caused by 3rd party servicer referred by Appliances Giants (“Floor Protection”). You may also purchase furniture protection for $150 to provide absolute protection if damage to your furniture is directly caused by 3rd party servicer referred by Appliances Giants (“Furniture Protection”). If you wish to purchase Floor Protection or Furniture Protection, you must notify Appliances Giants in writing by emailing [email protected] when you approve the Estimate if you believe that our technician damaged your furniture and you purchased Furniture Protection. In that case, you have to notify the technician of such damage before the technician leaves the job site. If you believe that 3rd party servicer damaged your floor and you purchased Floor Protection, you have to notify the technician of such damage before the technician leaves the job site. If you timely reported damage as required by the preceding sentence, then in our sole discretion, we will attempt to repair the damage or issue the claim with 3rd party servicer general liability company. If we cannot fix the damage, you may obtain and present a quote from a licensed contractor to repair the damage. We will either provide payment to you in the amount of your quote, hire a contractor to complete the repair, or tender a claim to 3rd party servicer insurance company. If you elect not to purchase Floor Protection and do not timely notify us of damage, you acknowledge Appliances Giants is not responsible for any damage to your floors. If you elect not to purchase Furniture Protection and do not timely notify us of damage, you acknowledge that Appliances Giants is not responsible for any damage to your furniture.
1. It is the responsibility of the Customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. We only provide services under these waivers and our price is based on the customer accepting our waivers. By requesting that we perform the work, you are accepting our waivers. You specifically acknowledge that the following persons and/or entities, including but not limited to, the Company, its owners, directors, administrators, employees, servants, agents and/or assigns are not responsible for any damage caused to your home during this, or any repair visit. You Release and Discharge those parties from any and all liability, whether known or unknown, even though the liability may arise out of the negligence or carelessness on the part of the persons or entities mentioned above. Customer agree to accept any and all responsibility for the risks, conditions and/or damage which may occur.
2. Waiver of Damages When Moving Appliance. You understand there is an inherent risk when moving appliances. There is a risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry, and countertops. You acknowledge that we are not required to move the appliance. In exchange for our willingness to do so, you promise to hold harmless both the 3rd party servicer and Appliances Giants from any and every liability associated with any such damage as may occur in connection with this movement.
3. Waiver of Damages When Working with Mechanical Systems. You understand the machinery that’s being worked on is connected with the building’s other mechanical systems (such as water and gas lines), and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections, and/or other faults could result in unintended leakage, flooding, and/or other damage within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable negligence by the 3rd party servicer, you promise to indemnify, defend, and hold harmless both the 3rd party servicer and Appliances Giants, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence.
4. Waiver of Damages from Failed Cooling Equipment. You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair same carries inherent risks. Diagnoses are not always straightforward, and, even when carefully performed, repairing this equipment and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment, 3rd party servicer and Appliances Giants is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability 3rd party servicer and Appliances Giants, it’s agents and employees from any and all such harms. By allowing the 3rd party servicer to commence work, you explicitly waive the right to any contrary claim.
5. Waiver of Damages from Lifting Glass Cook Top. You understand that, in lifting a glass/ceramic cook top surface to access components below, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the technician to exercise every due level of care, you nevertheless recognize that the technician and Appliances Giants are not assuming any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless 3rd party servicer and Appliances Giants, its agents and employees from any and all such responsibility.
1. These General Terms and Conditions of Service and each Work Order constitute the complete agreement (“Agreement”) between Appliances Giants, 3rd party servicer and Customer and supersede all prior or contemporaneous agreements or representations, written or oral.
2. Each term and provision of this Agreement that should by its sense and context survive any termination or expiration of this Agreement, shall so survive regardless of the cause and even if resulting from the material breach of either party to this Agreement.
3. If any provision or portion of this Agreement shall be rendered by applicable law or held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions or portions shall remain in full force and effect.
Appliances Giants offers an Annual Membership Program (“Membership”) that provides customers with exclusive benefits, including included diagnostic visits (at no separate Service Call Fee within the allocated limit), discounts, extended warranties, and priority scheduling. Enrollment in the Membership constitutes acceptance of these Membership Terms, which supplement and form part of the general Appliances Giants Terms & Conditions.
Includes:
Includes:
Includes:
Upon enrollment, the Customer receives the number of included Diagnostic Visits for the Membership Year shown for the selected plan (Standard, Comfort, or Premium).
First consumption: the first included Diagnostic Visit for that Membership Year is deemed Used (consumed from the annual allocation) at the moment the first Appointment is scheduled after enrollment—not only after the technician arrives.
Example (Comfort plan, five (5) included visits): after the first Appointment is scheduled, four (4) included Diagnostic Visits remain for the remainder of that Membership Year, subject to the cancellation rules below.
Once a Diagnostic Visit is a Used Diagnostic, any component of amounts paid that fairly allocated to that scheduled or completed diagnostic service is non-refundable, as it covers costs actually incurred by Appliances Giants (dispatch, scheduling, route, and/or performance of the Diagnostic Visit), consistent with the non-refundable Service Call Fee principles in the general Terms.
If the Customer declines the repair after receiving an Estimate following a completed Diagnostic Visit, that fact does not reverse consumption of a Used Diagnostic or create a refund of amounts attributable to the diagnostic service already incurred.
These rules apply when the Customer has purchased Membership and has a scheduled Diagnostic Visit (Appointment) and seeks cancellation or a refund of amounts paid in connection with that visit (including the initial enrollment payment where applicable). For simplicity, full refund applies only if the Customer cancels at least 3 hours before the start of the confirmed appointment window.
Time is measured from the confirmed Appointment window communicated to the Customer. “On route” means the technician has been dispatched toward the Customer location per company records.
Each Membership is valid for 12 months from the date of purchase (each period, a Membership Year).
Unless canceled, it will automatically renew each year at the then-current rate. Immediately upon renewal, the Customer’s included Diagnostic Visits reset to the full number for the selected plan for the new Membership Year.
California Automatic Renewal Disclosure (Cal. Bus. & Prof. Code §17600-17606):
Appliances Giants reserves the right to terminate any Membership at its discretion (with a prorated refund) in cases of misuse, fraud, or violation of company policies.
In accordance with the California Consumer Legal Remedies Act (CLRA) and Automatic Renewal Law, you have the following rights:
Appliances Giants Membership Department
This section summarizes how automatic renewal works and what you can expect before you pay and before each renewal.
Before charging you for Membership, we will clearly explain that: the Membership is an annual plan; it automatically renews each year at the then-current price; the price that applies to your selected plan; that you will receive a renewal reminder email at least 30 days before any renewal charge; and how you may cancel (see 13.4).
By enrolling, you confirm that you agree to these Membership Terms and to automatic renewal as explained to you before payment.
At least 30 days before each renewal charge, we will send you an email that includes the renewal date, the renewal amount, and instructions to cancel before you are charged.
You may cancel automatic renewal any time before the renewal date through any of the following:
Limitation of liability. The Membership Program is part of your relationship with Appliances Giants under the general Terms & Conditions. To the fullest extent permitted by applicable law, Appliances Giants’ liability arising out of or related to the Membership Program is subject to the same limitations and exclusions as set forth in Section V (Limitation of Damages) of the general Terms & Conditions. The Membership Program and its benefits (including scheduling priority and included Diagnostic Visits) are provided as available; Appliances Giants does not guarantee any particular appointment date, response time, or dollar amount of savings.
Governing law and disputes. The Membership Program is governed by Section VII (Governing Law and Dispute Resolution) of the general Appliances Giants Terms & Conditions, including the informal dispute notice process and the 60-day resolution period described there. California law applies, as stated in the general Terms.
By providing your phone number and opting in on our website or over the phone, you agree to receive service-related SMS messages from Appliances Giants (including appointment confirmations, technician ETA, and billing links). Message frequency varies. Msg & data rates may apply. You can reply STOP to opt out at any time or HELP for more information. Mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Also see our Privacy Policy.
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